Mia · Personal Assistant
Meet Mia, your digital teammate. As your Personal Assistant, she runs real work over time.
Mia is your Personal Assistant, built for real work over time, not just an inbox tool. She runs on a schedule, works in the background, surfaces what matters without being asked, and remembers context across sessions. Forward her anything and she gets to work, checking it against your documents and sending back a structured reply. Give her more (duties, connected systems, business context) and she also watches for what's changed, drafts recurring reports, and researches what you ask her to track.
No credit card required · Free to start · Cancel anytime
Forwarded to Mia: Johnson, application package
4 attachments · Checked against your checklist
Pay stubs (last 2 months)
Both received, dated within 30 days
Bank statements (1 of 3 received)
Feb & Mar missing
Signed purchase agreement
Not included
Tax returns 2022 & 2023
Both received, signatures confirmed
Draft reply to the borrower, listing exactly the two items still needed, is in your inbox in under a minute.
What does Mia, your Personal Assistant, actually do?
Mia is a digital teammate, your Personal Assistant for real work over time, not just an inbox tool. She runs on a schedule, works in the background, surfaces what matters without being asked, and remembers context across sessions.
Forward her anything (a customer question, a document package to vet, an enquiry that needs a considered answer) and she does the actual work the message is asking for: cross-referencing attachments against your checklists, flagging what's missing or wrong, and writing the reply in your voice. Then she hands it back for your review, an edit, or auto-send once you trust her on that kind of message.
Email is one channel, not the whole job. Give her a recurring duty (a report to draft every Monday, a set of tools to keep an eye on, a topic to track) and she runs it on schedule without being asked: watching for activity that matters, pulling together what she finds, and handing you a draft the same way she hands back an email reply.
What problem does Mia solve?
Your business generates more small, hidden work than any one person can track: emails that need real handling, activity nobody's watching, reports that should exist but don't. Mia owns that work, whichever form it takes.
Nobody's watching until it's too late
Contract renewals, pipeline changes, a competitor's new pricing page: the information that matters is usually sitting somewhere you already have access to, but nobody has time to check it on a schedule. Mia can own that watch: connected to the right tool, checking on the cadence you set, and drafting what she finds instead of waiting to be asked.
Every email hides a small project
A single enquiry can mean opening three attachments, comparing them against a checklist, spotting that one document is dated outside your window, and then composing a reply that's correct and on-brand. Multiply that by forty messages a day and the real work isn't answered. It's deferred. Mia does that hidden project the moment the email lands.
Documents arrive faster than anyone can vet them
When clients send packages (pay stubs, statements, signed forms, policy documents), someone has to confirm everything required is present, current, and consistent. It's exacting, repetitive, and easy to get wrong at 6pm. Mia checks each package against your own checklist and tells you exactly what's complete and what's outstanding.
The same questions come back every week
Most inboxes are 80% variations on a handful of recurring requests. Answering them again from scratch is a tax on your expert time. Mia drafts the answer from your documented knowledge, so the recurring work clears itself and you only touch the exceptions.
You're the bottleneck, even on work that isn't yours to do
Triage, acknowledgements, gap chasing, status replies: none of it needs your judgement, but all of it waits on you. Mia takes the first pass so your attention goes to the messages that genuinely need an expert, not a typist.
How does Mia's email workflow work, and do I have to give her access to my inbox?
Email is Mia's signature channel, the one with her own dedicated address, and the one with the most detail to walk through. Here's exactly how it works, from forward to reply.
Forward her the email
From Gmail, Outlook, or any provider, forward Mia the message and its attachments. There is no OAuth and no mailbox connection. She only ever sees what you choose to forward, and only from senders on your allow-list.
She reads it against your documents
Mia opens the email and every attachment and reads them against the documents, checklists and policies you've grounded her in: your required-document list, your product terms, your standard procedures. This is the difference between an answer and a correct answer.
She does the work the message is asking for
Depending on the message, that means a completeness check, a gap analysis, a calculation, a lookup, or a considered written answer. She produces a structured result: not just text, but a clear breakdown of what's present, what's missing, and what needs attention.
She drafts the reply in your voice
Mia writes the response the way you would (your tone, your level of detail) and queues it for you. The draft lands back in your inbox, ready to send.
You review, or let her auto-send
Read it, edit it, or send it. Once you trust her on a particular kind of message, you can let her send automatically, but she never sends, posts, or publishes anything without the permission you've granted.
Mia works by forwarding and a sender allow-list, not mailbox OAuth. She does not log into your Gmail or Outlook, and she only acts on what you forward her. Every action she takes is logged with its reason.
How Mia gets more useful over time
Mia isn't a tool you reconfigure each time. The longer she works with you, the less you have to repeat yourself. Here's why.
A memory of your business
Mia keeps a private notebook of your senders, your documents, and how you like replies written. She doesn't reset between sessions, so you stop re-explaining the basics.
Improves from your corrections
As you correct her work, Mia proposes refinements to her own instructions that you approve, so she gets better at your inbox work instead of repeating the same miss. Mia never "gets smarter" on her own.
Runs at the autonomy you set
You decide how independently Mia acts: Observe, Propose, Act or Lead. Sensitive actions stay gated at every level, and every action is logged with its reason.
Where does Mia fit across different businesses?
Mia owns the same broad job everywhere (watch, read, check against your knowledge, draft), but the work looks different in every business. A few concrete situations, including her signature email loop:
Overnight application triage
A broker wakes to 40 documents that came in overnight across a dozen borrower files. Forwarded to Mia, each package comes back as an 11-point completeness check against the file requirements, with the missing or expired items flagged and a draft chase-email ready for each borrower.
A morning of manual document vetting becomes a 10-minute review before the first coffee.
Renewal and policy-document checks
An agent forwards a renewal packet. Mia compares the new policy against the prior term and the client's coverage requirements, surfaces every change (limit increases, dropped endorsements, premium deltas), and drafts a plain-English summary the client can actually understand.
Coverage changes that used to be missed are caught and explained on every renewal.
First-pass replies grounded in your docs
A small support team forwards inbound tickets. Mia drafts answers from the product documentation, help articles and policies she's grounded in, accurate to your actual terms rather than a generic chatbot guess, and routes the genuinely novel cases to a human.
Same-day responses on the routine 80%, with experts freed for the hard 20%.
Intake and document-package review
A firm forwards client intake emails and document bundles. Mia confirms the engagement paperwork is complete, checks supplied documents against the matter's requirements, and drafts the acknowledgement and any request for missing items.
Client onboarding paperwork is vetted the day it arrives, not the day someone gets to it.
Recurring status reports and follow-through
A department head gives Mia a standing duty: pull the week's pipeline changes from the CRM every Friday and draft a summary. She checks the connected system on schedule, flags what moved, and has the draft ready before the Monday planning meeting.
A report that used to depend on someone remembering to pull it now shows up on its own, every week.
What can Mia connect to?
Mia starts with forwarding, zero setup. As you grow her role, she connects to your stack through Kuvai's Connected Systems, not just to read what you forward, but to watch for activity, pull information together, and draft reports and updates on the schedule you set, always with your explicit approval and only where you allow.
Email & calendar
Documents & storage
CRM & pipeline
Team comms
Connecting any tool requires explicit OAuth approval, and a teammate only acts within the systems and scopes you grant. Mia's core inbox loop works on forwarding alone, with no connection required to start.
Is it safe to let AI handle business email?
Mia is built for businesses that can't afford a wrong send. The safety model is simple and enforced: she drafts, you decide.
They draft, you decide
Mia never sends, posts, or publishes without your sign-off. Auto-send is opt-in, per message type, and only after you've chosen to trust her on it.
She stays in her lane
Mia has a defined job and clear boundaries. Anything out of scope, a request she isn't set up to handle, is flagged for you rather than guessed at.
Everything is on the record
Every action Mia takes is logged with its reason, so you always know what she did, why, and against which documents. Your data stays yours.
How is Mia different from doing it yourself, or wiring up automation?
Doing it yourself works until the volume doesn't. The arithmetic is unforgiving: the hidden project inside each email is small, but there is no version of a growing business where a person clears forty of them a day and still does the work they're actually paid for. Mia takes the first pass so the routine clears itself and your time goes to the exceptions.
And she's not an automation you wire up either. You don't build a trigger-action workflow; you forward an email to an address. The intelligence is in reading and judging against your knowledge, which is exactly the part rule-based automation can't do. That's the gap Mia fills: simpler than building automation, more capable than chatting with AI, and built around your business rather than someone's template.
And Mia is where you start, not where you stop. She's your Personal Assistant today, the first teammate you bring onto the team, but building the rest of your team follows the same pattern you'll see elsewhere on this site: describe the job, and Kuvai builds a teammate around it.
Frequently asked questions
Yes. You forward Mia an email and its attachments, and she reads everything, checks it against your own documents and checklists, and drafts a reply in your voice. She returns the draft for your review, or sends it automatically once you've chosen to trust her on that kind of message.
Mia works by forwarding, not by connecting to your mailbox. There is no OAuth and no inbox login. She only ever sees the messages you forward her, and only from senders you've allow-listed. You stay in control of exactly what she can see and what she's permitted to send.
She owns the hidden work inside your inbox: triaging incoming messages, checking document packages against your requirements, drafting first-pass replies from your documented knowledge, and flagging the exceptions that need a human. For a small team, Mia is the equivalent of a capacity hire you configure instead of recruit.
Yes, this is one of Mia's core jobs. Forward her a package (for example a loan application or an insurance renewal) and she compares it against your checklist, then returns a clear breakdown of what's present, what's missing, and what's out of date, plus a draft reply requesting exactly the outstanding items.
Mia is grounded in your documents, so her answers reflect your actual products, policies and required documents rather than generic internet knowledge. She shows her work: what she checked and against which sources. And because she drafts rather than sends, you remain the final check on anything that goes out.
No. By default she drafts and you decide. Auto-send is opt-in and scoped to the message types you choose, and every action is logged with its reason. Nothing leaves your business without the permission you've explicitly granted.
None to start. Mia is working the moment you sign up: forward her an email and she gets to work. As you grow her role you can ground her in more of your documents and connect more of your tools, but the core inbox loop needs no configuration.
No. Mia is the easiest way in, not the whole product. Once she's clearing your inbox, you can build the rest of your AI team the same way: describe a job in plain language and Kuvai builds a teammate around it. See how on the build-a-teammate page.
Yes, and that's the point. Mia keeps a private memory of your senders, your documents, and how you like replies written, so you stop re-explaining the basics. As you correct her work, she proposes refinements to her own instructions that you approve, so she gets better at your inbox work instead of repeating the same miss. Mia never "gets smarter" on her own and never acts beyond the autonomy level you set (Observe, Propose, Act or Lead). The longer Mia works with you, the less you have to repeat yourself.
Yes, email is her starting point, not her ceiling. Once she's grounded in your business and connected to the tools you choose, you can give her recurring duties: watching for activity or changes, pulling together a weekly update, researching a topic you ask her to track. She runs those on the schedule you set and hands back a draft, the same way she hands back an email reply.
Yes. Forward her anything from an allow-listed sender and she gets to work; you're never handing over access to your real mailbox.
Your Personal Assistant is one sign-up away.
Start free with Mia today. She's working the moment you sign up. Then build the rest of the team your business can't afford to hire.