Introduction

MiAssistant.AI Inc. ("us", "we", or "our") operates the www.Kuvai.com website and within it the Mia platform (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data and business data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection And Use

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

- Email address
- First name and last name
- Phone number
- Cookies and Usage Data

Business Data

As a B2B company, we may collect information related to your business operations, including but not limited to:
- Company name
- Business address
- Business email addresses
- Job titles and roles
- Transactional data related to business interactions

Self-Service Platform Users

In addition to our enterprise services, we offer a self-service B2B platform. When you register for a self-service account, we may collect additional information such as payment details, company verification documents, and user-generated content. We use this information to provide, maintain, and improve your access to the Mia platform.

Payment Information

For self-service accounts, payment information is processed by our third-party payment processor. We do not store your full payment details on our servers. Only the necessary information to facilitate transactions and comply with legal requirements is retained.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.

Use of Data

MiAssistant.AI Inc. uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support (support@kuvai.com)
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent, and address technical issues
- To facilitate business transactions and communications

Support and Communication

We may communicate with you via email or in-app notifications for onboarding, support, product updates, and other service-related matters. For support inquiries, you may contact us at support@kuvai.com.

Data Retention and Deletion

We retain your data for as long as your account is active or as needed to provide you services. Upon account deletion or request, your data will be deleted from our active systems, but may be retained for up to 30 days for law enforcement or auditing purposes, after which it will be permanently deleted. You may request deletion of your account and associated data at any time by contacting privacy@kuvai.com. We will process such requests in accordance with applicable laws and our data retention policies.

Data Sharing and User Content

Data is not shared between users unless you explicitly choose to share it, such as by emailing content out from the Mia platform. User-generated content and files are private to your account and organization unless you take action to share them externally.

Email Handling

Mia can receive and analyze emails that you forward into Mia's inbox. This allows you to leverage Mia's capabilities for email content analysis, extraction, and workflow automation. Emails processed in this way are subject to the same privacy and security controls as other data in the platform.

Transfer Of Data

Your information, including Personal Data and Business Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data and Business Data, to Canada and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. MiAssistant.AI Inc. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data or Business Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

MiAssistant.AI Inc. may disclose your Personal Data and Business Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of MiAssistant.AI Inc.
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data and Business Data, we cannot guarantee its absolute security.

Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data and Business Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Data Removal Rights

Under CCPA and GDPR, you have the right to request the removal of your personal data. If you wish to exercise this right, please contact us using the information provided below. We will respond to your request in accordance with applicable laws and regulations.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please email us at: privacy@kuvai.com
For support, contact: support@kuvai.com
OR call us at: 416-987-1127

Corporate Address: 325 Front Street West, 2nd floor, Box 47, Toronto, Ontario, M5V 2Y1