Your AI support team.
Ticket replies from your docs, onboarding, escalations and a knowledge base that keeps up with the product.
Click any teammate on the ring to see it here.Tap any teammate above to see it here.
Meet this teammate 8 support roles to start from. Or name your own.
Customer Support Representative
Resolves customer issues quickly and accurately while improving satisfaction across every support channel.
Customer Support →
Technical Support Specialist
Troubleshoots complex technical issues, reproduces bugs, and manages escalations from support to engineering.
Customer Support →
Help Desk Analyst
Handles internal IT requests, from password resets to software access, keeping employees productive.
Customer Support →
Customer Success Specialist
Monitors customer health, drives product adoption, and flags churn risk before renewals are in danger.
Customer Support →
Knowledge Base Manager
Keeps support documentation accurate, discoverable, and self-serve so customers find answers without filing tickets.
Customer Support →
Escalation Manager
Coordinates critical customer escalations end to end, keeping stakeholders aligned until resolution is confirmed.
Customer Support →
Onboarding Specialist
Guides new customers through onboarding milestones so they reach first value quickly and stay activated.
Customer Support →
Customer Experience Analyst
Analyzes customer feedback across channels and turns it into prioritized experience improvements.
Customer Support →
Team shapes
Combinations people build. Add teammates one at a time; they hand work to each other.
Customer Success Team
Drives onboarding, adoption, health, and retention across the customer base.
Customer Support Team
Resolves customer issues fast — front-line, technical, knowledge base, and escalations.
Meet them by name
Works in your support tools
Among Kuvai’s 1,000+ connectors. You sign in to each one and choose which teammate uses it.
- Zendesk
- Intercom
- Freshdesk
- Slack
- Jira
Don’t see the role? Name any support job.
Your teammate appears here.
Any job title works. The library has 100+ to start from.
Other departments
Questions, answered
What can an AI support team do?
Ticket replies from your docs, onboarding, escalations and a knowledge base that keeps up with the product. Each teammate owns one job, works from your company profile and files, and runs scheduled tasks — up to 25 each.
Which AI support roles can I start from?
8 roles: Customer Support Representative, Technical Support Specialist, Help Desk Analyst, Customer Success Specialist, Knowledge Base Manager, Escalation Manager, Onboarding Specialist, Customer Experience Analyst. Or name any job and Kuvai builds the teammate around it.
Which tools does an AI support team use?
Any of Kuvai’s 1,000+ connectors you connect and assign, for example Zendesk, Intercom, Freshdesk, Slack. You sign in to each tool in its own window and choose which teammate may use it.
Your support team is one teammate away.
Name the job. Kuvai builds the teammate around your business, and you decide how far it goes.